Program Goal

This programme offers skills in health and wellness service, service quality management, hotel distribution management, management of crisis in hotels. The course also introduces the student to the managerial processes involved in travel business operations and destination management.

Career Opportunities

• Travel Agent
• Tour Operator
• Event & Conference Organiser
• Tour Guide
• Sommeliers

Programme Goals:

• Develop conceptual skills in the analysis of concepts and practices in hospitality management,
• Develop knowledge, skills and competence to the level where students can make a professional contribution to the development process,
• Learn the best tourism management practices that would encourage sustainable tourism at all levels.
• Change mentality on the tourism industry and the best approaches for developing tourism products.

Duration of the programme

• Two (2) trimesters

Minimum Entry Requirements

• KCSE Aggregate grade of D+
• D-Either English or Kiswahili
• Minimum grade of D- in any of the following: Mathematics/ Business Studies/ Geography/ History/CRE/Computer Studies/Agriculture

Learning outcomes

1. Apply concepts and skills learned necessary to excel in the industry,
2. Communicate effectively and confidently in the classroom, community and industry,
3. Use knowledge gained to create favorable guest experiences by using professional service management techniques in a hospitality business environment.

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