Diploma in Customer Service (SINGLE SUBJECT) (ICM) – Zetech University

Zetech University - Invent Your Future

Diploma in Customer Service (SINGLE SUBJECT) (ICM)

Zetech University- Invent Your Future

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Program Goal

This course stresses that excellent customer service is considered as a prerequisite for any successful company. It aims to clarify what this means for the customer service manager or supervisor, in practical terms. A concise introduction to the business reasons for building good relationships with customers is presented as well as an examination of the management framework of customer service. The customer service manager’s role is explained and techniques offered that are easy to implement and will improve customer service.

Our Diploma in Customer Service will set you on a path to a successful career delivering exceptional customer service with potential employers.

 Entry Requirements: KCSE D (PLUS) & above

Mode of study: Open and Distance learning.



  • Importance of Customer Service
  • Challenges of Customer Service
  • Problem Solving
  • Strategy & Formulation a Plan for Success Empowerment
  • Communication in Customer Service
  • Coping with challenging Customers
  • Motivation
  • Leadership in Customer Service
  • Customer Retention and Measurement of Satisfaction
  • Delivering Customer Service to Changing Market Place
  • Excellence in Customer Service

Career Opportunities

Customer Care Assistants

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