Program Goal

The aim of this course is to introduce trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures.

Career Opportunities

• Secretaries
• Receptionists
• Typesetters
• Personal assistants
• Secretarial Trainers
• Call Center Operators
• Copy Typists
• Customer Service Assistant

Entry Requirements

Grade: D and below

Programme Duration and Structure

Course Duration: 3 terms

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