Varsity celebrates longest serving female employee: Carol Murigi
Zetech University had a splendid time marking the world customer service week. The event was characterised by various engagements for staff, students and potential clients who made time to interact with the University at the campuses or through the online platforms.
A highlight of the weeklong initiative that was aptly themed ‘Dream Team’, the University celebrated one of the longest serving employees Caroling Murigi who joined the institution is 2007 as a Tutor in the Hospitality department.
As we celebrated the Customer Service Week, we had the pleasure to chat with Ms Caroline Njeri Murigi. Caroline, who joined Zetech on February 15th 2007 and served under the then Head of Department Jiliano Gikunda and Administration Manager Christopher Karani at Summit House.
Caroline, who is among the most loved lecturers in Hospitality department, shares that she was quite shocked to find a very young and vibrant team at Zetech as where she had worked previously, she was the youngest teacher, “I was surprised to find such a youthful team because where I had worked before, the management team members were in advanced in age.” She notes that what stood out most for her was the institution’s impressive approach and responsiveness to student issues and staff; a culture that she appreciates to date.
Reflecting on her journey at Zetech, one of her most memorable moments was the Grand opening of the Thika Roads Campus by His Excellency, President Uhuru Kenyatta. “That was a highlight for me, having seen Zetech grow from its college days.” She also cherishes having witnessed Zetech College become a University, the acquisition of other campuses such as Hamilton, and the development of the impressive Thika Road Campus. She also celebrated the University becoming ISO 9001:2015 certified and the birth of new degree programmes that has attracted thousands of students from all over the country, “I am proud to have been part of this strides and I am convinced that Zetech will continue to expand and be a newsmaker in the education sector.” she says confidently.
It is evident that she is loved by current students and alumni who flooded our University Facebook page to share how she inspired their lives and trained them to become experts in the Hospitality industry. Commenting on the post highlighting Carol’s commitment to Zetech, former student Jane Shane shared that, “She was simply the best and a good friend too” while Vincencia Awuor commented, “Congratulations madam, I’m really proud of you, indeed you are the best and a blessing to many, continue with the spirit.”
As Zetech reopens for a few cohorts following the directive by the Government on the reopening of schools and universities, Carol will be part of the team teaching practicals to students who have for the past few months pursued their online degrees, diplomas and certificates virtually, following the halting of face to face learning.
As she continues to play her part in enabling students to invent their future, Carol encourages her fellow lecturers to go out of their way to ensures students and parents are satisfied with the services provided by Zetech University. She closed by quoting Henry Adams, who said, ‘A teacher affects eternity: he can never tell where his influence stops.’