Varsity Kicks off Customer Service week in style
The University kicked off the 2019 Customer Service Week in style with the aim of going the extra mile to engage and appreciate customers. Aptly themed “Magic of Service’, this year’s event will focus on customer satisfaction and collection of feedback, to improve services.
VC Prof. Munene noted that internal and external customers are at the heart of the institution and this week provides the perfect time for the management team and the staff to interact with students and get to know what they think about their Zetech Experience.
“The customer service initiative has started on a high note and we are enjoying spending time with clients to learn their pain points and resolve their issues.” he said. He added that a resolution desk has been set up at all campuses to encourage feedback and solving of pending and current issues, to ensure our customers’ needs are met.
The initiative also saw the staff team swap places in a “In your shoes” campaign to allow faculty and administration staff to walk in their shoes of the colleagues from different departments. Head of Department, Media Arts and Design Roy Khaemba spent a good amount of time in the Finance department where he had to quickly learn how to handle fee payment and receipting, at a turnaround time of just a few minutes.
“Honestly, it was tough! I struggled to grasp the operations of the office and efficiently serve customers. I now better appreciate the work done by the Finance department and respect their roles.” said Khaemba.
Throughout the week, the University will run Resolution desks where students can give their feedback and get instant solutions for any issues.
Happy customer service week.